| Frequently
Asked Questions (FAQs) |
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1. What kind of aircraft will I fly in?
2. How many passengers can fly on a tour?
3. What makes a SeaWind Aviation tour different?
4. How is transportation arranged to your dock?
5. What is your pilot’s experience?
6. Are group and children’s discounts available?
7. What is required to reserve a flight?
8. What is your cancellation policy?
9. Do you accommodate larger people?
10. Can I speak with the pilot during my Alaska flightseeing tour?
11. Are flights available for handicapped passengers?
1. What kind of aircraft will I fly in?
On all tours, you’ll fly in the quintessential Alaska bush plane, the legendary
Dehavilland Beaver (DHC-2). All DeHavilland Beavers & Otters were built in the
late 40’s to early 60’s in Toronto, Canada.
2. How many passengers can fly on a tour?
Our aircraft seats up to 6 passengers on any Alaska flightseeing tour with each
passenger having a window seat. You can also reserve our aircraft just for your
party. Please email or call for rates.
3. What makes a SeaWind Aviation tour different from the
tours offered on our cruise ship or by the larger flightseeing operators?
There are a number of important differences that sets us
apart:
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Our tours much more personal. You don’t have to compete with
other cruise ship passengers for available seats where you’re called aboard by
number.
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You can trust your pilot, Steve Kamm, and his experience
flying in Southeast Alaska – he’s been doing it for 20 years. Unlike the larger
operations, we don’t have seasonal pilots that migrate up to Ketchikan Alaska in
the summer with little experience or only first time experience flying in the
Southeast panhandle.
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We pick you up in our van on the dock where your ship moors
and drive you directly to our dock – a 3-5 minute drive. Your van ride is
complimentary and not part of your tour price. Others charge.
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Your tour is longer with us. Unlike many other flightseeing
operations in Ketchikan Alaska, your tour starts when you depart on the plane
and NOT when you get in our van. We don’t understand it either.
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Each flight is unique. We do go to the shoreline on our
Misty Fjords flights and let you out on land provided bears aren't too close for
comfort. If they are, feel free to step out onto the floats for some great
pictures!

4. How is transportation arranged to your
dock?
We personally pick you up in our van on the dock in front of the Ketchikan
Visitor Center where your ship moors and drive you directly to our dock – a 3-5
minute drive. Your van ride is complimentary and not part of your tour price.
5. What is your pilot’s experience?
Born and raised in Ketchikan, Steve Kamm starting flying commercially here in
Ketchikan in 1988 and has logged over 17,000 hours. His 23 years of flight
experience includes charters and scheduled service all over Southeast Alaska and
parts of Canada, hunting trips, lake trips, Misty Fjords tours & bear tours.
Aircraft flown includes Cessna C-185, C-206, DeHavilland Beavers, Otters and
twin Otters. Steve still shares a passion for flying in this area and living in
Ketchikan.

6. Are group and children’s discounts
available?
Yes, group and children's discounts are available. Please call.
7. What is required to reserve a flight?
After completing our online reservation request form, we will contact you to
arrange a payment. A deposit of 50% is required at the time of booking, and full
payment is required on reservations made within 30 days of your trip.
8. What is your cancellation policy?
We require 14 day cancellation notice. Cancellations with 14 days prior notice
are fully refundable less a $25.00 per person processing fee. Cancellation fees
are waived for flights that are delayed or cancelled due to cruise ship delays
or bad weather. Cancellations made less than 14 days prior to your flight and
no-shows are non-refundable. A deposit of 50% is required at the time of
booking, and full payment is required on reservations made within 30 days of
your trip.

9. Do you accommodate larger people?
Yes we do. The Dehavilland Beaver is quite comfortable and roomy. There may be
an additional fee added if your weight exceeds 325lbs, but you will not have to
pay an additional fare. Please call us and will discuss.
10. Can I speak with the pilot during my
Alaska flightseeing tour?
Yes, our noise reduction and voice-activated headsets allow you to speak with
the pilot and fellow guests during the flight.
11. Are flights available for
handicapped passengers?
Yes, but please keep in mind that every situation is different and the safety of
our passengers is the most important thing. If you or a member of your party is
handicapped or has special needs, please email or call us so we can get more
information to determine if it is safe to take the passenger. We do strive to
make it possible for everyone to enjoy our flightseeing tours and we can often
help carry passengers into the aircraft, but we need to obtain information first
to determine of it is safe.

All tours include pick-up and drop-off at the Ketchikan
Visitors Information Center (the building behind our courtesy van) in front of
our "Liquid Sunshine Gauge" located on the cruise ship dock.
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